Maryland Association of CPAs


Leader vs. Manager vs. Facilitator

Length: 2 hrs

CPE Credits: 2 hrs

*A Live Webcast Replay™ is a web cast replay of an earlier event, with panelists standing by, in real time, to respond to participant questions. The Live replay includes all original content and materials. This format allows for Live CPE credit.

This course is sponsored by the Business Learning Institute(BLI) who is listed on the NASBA Registry as sponsor number 108308.

Marketing Description:

New generations are bringing different expectations to the workplace, and globalization continues to increase the complexity of the situation by introducing new markets, new demands, and more diversity. How does any one individual enable others to produce results in this kind of environment? This workshop introduces and compares the differences between leading, managing and facilitating teams, divisions and organizations; the situations in which each of these approaches is appropriate; and some skills for getting better at switching between them effectively.


* Explore the decision-making needed to determine which role – Leader, Manager, Facilitator – will be appropriate and effective in different situations
* Understand the skills of the three approaches to “getting things done through others


* The challenge of being directive versus patient
* The multiple faces of leadership and their roles

DESIGNED FOR: Professionals who lead others, or who might lead others
RECOMMENDED CPE: 2 credit hours
FIELD OF STUDY:  Leadership Development
COURSE LEVEL: Intermediate

Produced By:

Maryland Association of CPAs/Business Learning Institute


  • Lin Kroeger, CMC
    • Lin Kroeger, CMC, Senior Fellow, Business Learning Institute, Inc., has been a management consultant for over twenty five years, focusing on strategic communication and its role in leadership, management, and employee capability. Known for being practical and for providing custom consulting, Lin's focus is on leadership, personal and interpersonal communication, change management, and team dynamics. Recent projects include assessing the effectiveness of performance management within a Fortune 500 financial division, working with internet companies on strategic planning and implementation and on human resources infrastructure; providing training and coaching on leadership and implementing change, and developing leadership off-site meetings on teamwork, collaboration, and managing change. Lin was an in-house expert on change navigation and communication planning and implementation for a large firm. She also designed and conducted a program training consultants worldwide on change-related communication and involvement principles and techniques. Lin was formerly president of The Communication Link Co., Inc., a management consulting firm specializing in strategic communication, one of the primary toolkits of change management. She provided services in executive and management coaching, development of ownership strategies, custom training, facilitation, and team dynamics. Having taught Management Writing at the Business School at Cornell University and then acting as the in-house writing expert at Arthur Andersen at the beginning of her corporate career, Lin has guided the strategic re-design of audit and financial reports and related processes. The designer of "Message-Based Writing," she has also provided writing skills training and coaching to staff, management, and executives: financial analysts, internal auditors, external auditors, market researchers, product managers, finance executives, government agency professionals, and information technology experts, among others. Lin also contributed a chapter on the design and implementation of strategic writing training to the HRD Resource Book. Lin's clients have included Fortune 500 companies in financial services, pharmaceuticals, consumer products, government, and non-profit/education. A speaker and published writer, Lin holds a Bachelors degree from The College of William and Mary and Masters degree from Villanova University and Cornell University.

CPE Credits: 2 hrs

Field of Study 1: Leadership Development

Program Level (Basic, Update, Intermediate, Advanced, Overview): Intermediate

Instructional Delivery Method: Group Internet Based

Course Registration Requirements: Online Registration

Refund/Cancellation Policy: Please contact the ACPEN help desk - 1-800-747-1719 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Complaint Resolution Policy: Please contact Anne Taylor for any complaints., (972-377-8199).

Official Registry Statement: Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site:

Course Materials

  • CPE Credit Instructions - Read Before Webcast (1 page)
  • Course Manual (13 pages)